Crisis averted

“It all happened so fast and the crew were amazing.” The near catastrophe that was averted yesterday by British Airways is something that all airlines prepare for constantly. Passenger safety is paramount. Knowing your top priority is essential to the success of any...

“Hello, my name is….”

Effective communication isn’t rocket science. We all know you never get a second chance to make a first impression. It’s not just about your next job interview, blind date or even TV interview, it’s about making human connections and building trust from the outset. Dr...