(CC) licensed:laihiu

Management requires different skills and activities

Management differs from industry to industry and from company to company. Sometimes managers are looking after highly motivated teams and other times they may face large groups of reluctant employees. Ultimately different approaches have to be taken, sometimes more hands on sometimes more hands off.

But there are fundamentals which apply all of the time. A manager is not simply a “boss” who dishes out orders and then disappears into his office.

Managing people is always about understanding their capabilities, strengths and weaknesses so that they can be give tasks that they are capable of achieving and will hopefully get some satisfaction from completing well. The manager’s role is really to support the people he or she manages to allow them to do the best job that they can.

This involves communication in both directions and the building of working relationships. The manager needs to listen to the employees to learn what motivates them. The manager needs to give the employee feedback, which they will use to improve their performance, especially when they are given responsibility and “own” the tasks they are given.

Topics covered include

• What motivates others
• The communication pyramid to analyse relationships
• Transactional analysis to understand your impact on others
• Listen actively and empathically
• Create clear and achievable goals
• Providing clear direction
• Delegate effectively
• Giving positive and re-directive feedback

By the end of this two-day training participants will be able to:

• Demonstrate the fundamentals of good management and engaging employees
• Understand the differing levels of relationships, where their relationships need to be and
• have a plan to improve those that are more fragile
• Identify the impact they have using transactional analysis as a tool
• Demonstrate active and empathic listening
• Set SMART goals
• Provide clear direction to their teams
• Effectively delegate tasks and responsibilities
• Know when to give and how to give positive and re-directive feedback